Coming back from the holiday season is always difficult as we get back into the swing of working , however there are a few things we can all do to ensure it is a positive experience. Reconnect with people in your organisation, customers and suppliers and find out what they are hoping …
Taking care of business this Xmas:
Xmas is an amazing time to Reflect, Recharge and Reconnect. Things to consider for the year ahead: What do I want to keep doing that is delivering enjoyment and success/ results? What do I want to stop doing - unnecessary/ not yielding results/ dispassionate about What should we …
Creating a customer mindset culture
Loyalty, Retention & Engagement First. Given that each of us are in fact customers, we all bring experiences as customers, and most often the ones that remain etched in our memories are those that are less then favourable ... So what is a customer mindset and why is it so critical to adopt …